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Return Policy
How to return or exchange an eligible product, and what to expect from the process.
Return eligibility
Return eligibility, the return window, and any conditions (original packaging, unused condition, included accessories) vary by product and by brand, and are shown on the product page and your order confirmation at the time of purchase. Some categories — for example items installed at your home, hygiene-sensitive products, or clearance/final-sale items — may not be eligible for return; this is called out clearly wherever it applies.
How to request a return
- Go to your order in My Account (or contact support with your order number) and select Request Return.
- Choose a reason and, where relevant, add photos of the issue — this speeds up approval.
- Once approved, we'll arrange pickup or share drop-off instructions, depending on the product and your location.
- After the item passes quality inspection, your refund or exchange is processed.
Refunds vs. exchanges
Depending on the product and your preference, an approved return is resolved as either a refund to your original payment method or a replacement unit. Refund timelines follow the same payment-method timelines described in our Cancellation Policy.
Manufacturing defects vs. change of mind
A product with a manufacturing defect discovered after the return window has closed is generally still covered under the manufacturer's warranty — see our Warranty Policy rather than the return process above.
Need help with a return?
Contact us and we'll confirm eligibility and the exact window for your specific order:
Phone: +91-97114-54056
Email: sales@vardhman.store
